Home Support FAQs
  • Why can't I preview the screen after logging in?

    When you use IE browser to access the camera for the first time, the login interface will display the message "Play plug-in is not installed, please download and install!" . If you cannot preview, please check whether the plug-in is installed normally. Or you can contact technical support to get the operation video

  • What should I do if I can preview the screen using IE browser, but cannot preview it in Google Chrom

    In this case, you need to upgrade the HTML5 plug-in program, which can be obtained by contacting technical support.

  • What is the factory default IP of the camera? What is the username and password for web login?

    Minrray's camera factory default IP is, the login name and password are both admin. Use the remote control key combination "*+#+manual" to restore the IP, login name and password to the factory settings.