1. Please check the battery of the remote. Make sure the remote has the electricity to send commands.

2. You cannot control the camera to move when the menu is on. Please press Menu again to exit the menu so you can control the camera.

3. There are 4 camera addresses on the remote, try with different camera addresses.

4. You may not able to control the camera when using a USB cable connect to the power source. Because USB cables cannot provide enough power for the camera to work normally. Please use the original power adapter to test again.

5. Some models have Dial Switches on the bottom, please make sure it’s on working mode. (details are on the user manual).

6. Make sure there is no other electrical equipment that will emit infrared and interfere with the remote command.

7. For some cameras without mechanical pan and tilt (EPTZ cameras), you may need to zoom in first before being able to pan and tilt.

8. For some cameras with tracking functions, please stop tracking before being able to pan and tilt.