a.  Remote control address is set to 1 (if the machine is set back to the factory defaults, remote control addresses need to be back to 1 too)

        b. Check whether the battery is installed on the remote controller or low.

c. Check the camera working mode is the normal operating mode (see Table 2.2 and Table 2.3)

d. Check the menu whether is closed, camera control through remote controller is only available after exiting the menu. If video output from LAN, menu will not be displayed, menu will automatically exists 30s later, and then it can be controlled by remote controller.

If above steps doesn't work for you, please contact our technical team.